Troubleshooting

Q: I've installed my extra memory and now my system doesn't boot up.
A: This problem could be caused by a number of factors. First, try reinstalling the new piece of memory and see if the system will boot up (this is assuming you have previous memory in the system). Make sure any other components you may have unplugged while installing the new memory have been reconnected. After this, try removing the original memory and installing the new memory in the first socket (closest to the CPU). If the system boots up with the new memory by itself, then power down and then install the original memory in the second socket. If the system boots up with each stick individually, but not together, you likely have a conflict caused by differences in the way each memory stick is configured. Please contact us so we can try to resolve this issue. If the system boots up with the original stick, but not the new one, you may either have a defective stick or there could be an issue with the configuration of the new memory. Please contact us and we will help fix the problem.

Q: My system will turn on, but freezes on the Windows loading screen.
A: There can be a number of issues that can cause this problem, but if this has only started since you installed your new memory, there could be a problem with the new stick. First, try the new memory by itself in the first socket and see if you can get into Windows. If so, install the original memory in the second socket. If the system will still not boot into Windows with the new memory by itself, you may either have a bad stick or the memory configuration may be incorrect. Please contact us about this issue and we will help you resolve it.

Q: I've installed my new memory but the system does not recognize it.
A: First try reinstalling the new memory, making sure it is firmly inserted into the socket. If it still does not work, try installing the new stick of memory by itself in the system in the first socket. If the system does not boot, the memory is either defective or is the incorrect configuration for your system. Please contact us for replacement with the correct memory. If the system boots up and recognizes the memory, try powering down the system and installing the original memory in the second socket. If the system still does not recognize the full memory amount and you do not have more than your system's maximum memory installed, please contact us and we will help you resolve this issue.

Q: I've installed new memory in my system. The system boots up, but only recognizes part of the new memory (e.g., 128MB of a 256MB stick).
A: Your system could require memory with a different configuration, such as needing a dual-banked module instead of a single-banked module. We recommend updating your BIOS before contacting us, as this can often solve issues with memory. You can usually find BIOS updates on your computer manufacturer's website. Newer BIOSes can help the system recognize newer memory. If updating your BIOS does not help the issue, try installing the new memory in the first socket in your system and then installing the older memory in subsequent sockets. If this does not help, please contact us and we will help resolve this problem.

Q: I have Windows 98 or ME and I am not able to install more than 512MB of memory, even though my system can use more.
A: These operating systems were only designed to recognize 512MB of memory, so installing more than that amount will usually result in the memory not being recognized. However, there are a few ways around this issue that may possibly allow you to install more than 512MB of memory, although it is not a guarantee. We recommend upgrading to a new system or to a new operating system if your applications require more than 512MB of memory.

Q: I installed memory in my laptop but it is not recognized.
A: First, make sure you have completely installed the memory in the socket. Place the module in the socket at a 45 degree angle, slide it into the socket as far as it will go with firm pressure, than press the module down towards the board until the side clamps latch into place. Try to power up the system again. If it still does not work, try the stick by itself in each socket. If it is still not recognized, you may have a defective or incorrectly configured stick. Please contact us for more help.

Q: My memory stick seems very hot. Is this normal?
A: Yes, memory sticks do tend to get hot, even under normal operating conditions. If you believe that the stick is getting too hot and causing system problems, consider adding an additional fan to your case to move cool air across the memory stick. However, we design our memory to operate even when hot, so this should not be a problem.

Q: I've installed a new pair of Rambus modules with the original memory that came in my system, but they don't seem to work together.
A: Try updating your BIOS, as many systems' original BIOS will not recognize the newer 40ns Rambus memory that is the standard today. After updating it, you should be able to run your new memory alongside the original memory, although the system will operate at the slower speed (45ns).

Q: I installed a piece of PC133 memory alongside my existing PC100 memory, but the system only runs at PC100. Why is this?
A: The overall system speed will run at whatever the slowest speed installed in the system is. Computer memory operates on the "weakest link" idea, so if you want to run your system at a higher speed you will need to remove the older, slower memory. This holds true for DDR and Rambus as well. If your frontside bus is set at PC100, PC133 modules will run at PC100 even if they are the only type of memory in your machine.

Q: I installed PC3200 in my new Dell Dimension system that can use PC2700 or PC3200 memory, but the system is only running at PC2700 speed.
A: Several of the newer Dimension models come with either a 533MHz or 800MHz Front Side Bus CPU (check your user's manual for your CPU specifications), which is the core speed of the CPU. In Pentium 4 systems, this determines what speed of memory the system can use. If your system has a 533MHz FSB, you will only be able to run at PC2700 speed, regardless of what type of memory you use. You will need to use an 800MHz FSB to be able to take advantage of PC3200 speed. This holds true for all systems using a Pentium 4. Athlon-based systems can run memory at a faster speed than the CPU, however.

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